Mike
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Enabling and using Answer Bot in the Web Widget (Professional and Enterprise Add-On)
You can add Answer Bot's self-service capabilities wherever you've implemented the Web Widget. For Zendesk Chat customers, this also allows for a fluid and consistent self-service experience prio...
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Best practices for developers: Bulk updating article labels for Answer Bot
Disclaimer: This article is provided to developers for instructional purposes only. Zendesk does not support or guarantee the code. Please post any issues you have in the comments section or try s...
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Best Practice: Using labels with Answer Bot
Instead of using labels to improve the performance of Answer Bot, you can use labels to help with targeting for your trigger. Adding labels to your Answer Bot triggers is optional. Labels enable ...
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Best practices: Training Answer Bot to find the right articles more easily
The easiest way to understand how Answer Bot works is to think about how a child might learn a language. It develops an understanding of language based on hundreds of thousands of interactions whe...
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Best practices: Setting up Answer Bot triggers, views, and workflows
During the Answer Bot EAP we learned a lot from customers about how best to set up Answer Bot. Some of more common questions have been how to best set up Answer Bot; triggers, automations, views,...
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Best Practices: Six steps to success with your Answer Bot
When working with Answer Bot, many customers asked for a best practices guide, something to help them set up and use the feature in the best way possible. So we’ve documented six steps that will ...
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Troubleshooting: Answer Bot isn't suggesting articles
If Answer Bot isn't returning any suggested articles, it may be caused by one of the simple reasons below, and a quick fix may resolve it. Your trigger conditions aren't being met The ticket is n...
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Analyzing your Answer Bot Activity
You can use the Answer Bot Insights dashboard to monitor your Answer Bot activity and article effectiveness. The Answer Bot Insights dashboard can help you identify if Answer Bot is solving your s...
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Enabling and setting up Answer Bot
Important: Answer Bot is currently only available in English, Spanish, Portuguese, French, German, and Dutch. In order to use Answer Bot, you must enable it in Zendesk Support, and create trigger...
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Working with Answer Bot (for agents)
In order to work with Answer Bot effectively, it’s important for agents to understand Answer Bot’s intended purpose, how they can use it to help their customers, and what they can do to improve A...